Community / DM Manager

The Community / DM Manager is responsible for managing inbound engagement across social platforms — including DMs, comments, and basic inquiries. You will ensure timely, professional responses and route serious leads into the sales intake system without selling or over-engaging. This role is critical to converting attention into trust without breaking MAAD’s advisory tone.

• Experience managing social media DMs, comments, or customer support • Clear, calm, professional written communication • Ability to identify intent and escalate or route appropriately • Comfort working with CRM and lead-routing systems • Strong organizational skills and SLA discipline • Experience in high-ticket or advisory businesses is a strong advantage